Privacy Policy
Last updated: January 3, 2026
Introduction
At PetView, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through third-party payment processors)
- Account credentials and preferences
Device and Usage Information
When you use PetView products, we may collect:
- Device information (camera model, app version, device type)
- Usage data (how you interact with the app, features used)
- Network information (Wi-Fi connection status, IP address)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our products and services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
Data Security
We implement appropriate technical and organizational security measures to protect your personal information and video data. This includes:
- Encrypted streaming: All video streams are encrypted in transit
- Secure storage: Data is stored using industry-standard encryption
- Access controls: Only authorized users can access your camera feeds
- Private access only: Your video data is private and not shared with third parties
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information or video data to third parties.
We may share information only in the following circumstances:
- With service providers who assist us in operating our business (under strict confidentiality agreements)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a business transfer (merger, acquisition, etc.)
Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt-out of marketing communications
- Request a copy of your data
- Object to certain processing of your information
To exercise these rights, please contact us at support@msparllc.com.
Video Data
Video footage captured by your PetView camera is stored locally or in secure cloud storage (if you choose cloud storage). We do not access, view, or share your video data except as necessary to provide technical support (with your explicit permission) or as required by law.
Children's Privacy
Our products are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@msparllc.com