Shipping & Returns
We want you to be completely satisfied with your PetView purchase
Shipping
Processing Time
Orders ship within 3–5 business days after payment is confirmed.
Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Refund Policy
Stock Limitations
If stock is limited or sold out, payment will be refunded within 7 business days.
Return Window
Customers may request a refund within 7 calendar days after delivery.
Return Conditions
- Product must be returned in original condition
- All original packaging and accessories must be included
- Product must be unused and in resalable condition
Return Shipping
Return shipping is paid by the customer. We recommend using a trackable shipping method to ensure your return is received.
Refund Processing
Full refund will be issued within 7 days after return is received and inspected. Refunds will be processed to the original payment method.
How to Return
- Contact us at support@msparllc.com within 7 days of delivery to initiate a return.
- Receive return authorization and return instructions from our support team.
- Package the product securely in its original packaging with all accessories.
- Ship the return using a trackable shipping method to the address provided.
- Wait for confirmation - we'll notify you once we receive and inspect your return.
- Receive your refund within 7 days of return receipt.
Need Help?
If you have questions about shipping or returns, our support team is here to help.
Contact Support